Support

Frequently Asked
Questions

Everything you need to know about subscriptions, billing, programs, challenges, and managing your GRIT account. Can't find your answer? We're one email away.

Subscriptions & Billing

How do subscriptions work?+
GRIT runs on a recurring subscription. When you choose a program or meal plan at checkout, you create an account and pay securely through Stripe. Your subscription gives you instant access to your program dashboard and renews automatically each billing cycle until you cancel. You can manage your plan any time from your account.
When am I billed?+
You are billed at the start of each billing cycle using the payment method on file. Your first charge happens when you complete checkout, and renewals occur automatically on the same date each cycle. We send a receipt to your email for every charge.
How do I cancel my subscription?+
You can cancel at any time from your account billing settings, or by emailing gritdothework@gmail.com. When you cancel, you keep access through the end of the period you have already paid for, and you will not be billed again. There are no cancellation fees.
What is your refund policy?+
All sales are final. Because GRIT provides immediate access to digital programs and content, we do not offer refunds for subscription payments or renewals except where a refund is required by applicable law. If you believe you were charged in error, contact gritdothework@gmail.com and we will look into it.
What payment methods do you accept?+
We accept major credit and debit cards through Stripe, our secure payment processor. On supported devices, you can also check out with Apple Pay. Your full card details are handled directly by Stripe and are never stored on our servers.

Programs & Meal Plans

What workout programs do you offer?+
GRIT offers structured, progressive training programs — including 12-Week Fat Loss and 8-Week Body Recomp — plus an All Access Bundle. Each program delivers a weekly structure of workouts designed to keep you consistent and get results. You can browse everything on the Programs page.
How do meal plans work?+
Meal plans give you calorie and macro targets, weekly meal structure, grocery list templates, and phased nutrition guidance. Get the standalone Full Meal Plans if you only want the nutrition side. Meal content syncs with your program phase so your nutrition matches your training.
Can I switch programs later?+
Yes. You can change programs or add a meal plan at any time from your account. If you need help making the switch, reach out to gritdothework@gmail.com and we will get you set up.

Challenges & Ambassador Program

How do challenges work?+
Challenges are time-boxed programs — like the 8-Week Challenge — that you join from your dashboard. You follow the challenge structure, log your workouts and check-ins to track progress, and your activity counts toward streaks and the leaderboard. Challenges are a great way to stay accountable and push for a specific goal.
What is the ambassador / referral program?+
Our ambassador program lets you earn real money for sharing GRIT. Every member automatically gets a unique referral code — find it in the Ambassador tab after you sign in. You earn $10 each time someone subscribes with your code, once their first payment clears. There is no cap on what you can earn.
How and when do ambassadors get paid?+
Ambassador earnings are paid out monthly through Stripe to the payout details you provide. You can track your referrals and earnings from your account. If you have a question about a payout, contact gritdothework@gmail.com.

Account & Access

What devices are supported?+
GRIT works in any modern web browser on desktop, tablet, and mobile — so you can train from your phone or computer today. A dedicated mobile app is on the way, and your account and progress will carry over automatically when it launches.
How do I reset my password?+
On the sign-in screen, choose the “Forgot password” option and enter your account email. We will send you a secure link to set a new password. If the email does not arrive within a few minutes, check your spam folder or contact gritdothework@gmail.com.
How do I delete my account?+
You can request account deletion at any time by emailing gritdothework@gmail.com from the address tied to your account. We will cancel any active subscription and delete or de-identify your personal information, except records we are required to keep for legal or accounting reasons. See our Privacy Policy for details.
How do I contact support?+
Email us any time at gritdothework@gmail.com and we will get back to you as soon as we can. You can also reach us on Instagram at @silvertip.fitness.

Still Have Questions?

Our team is here to help. Reach out and we'll get you sorted so you can get back to the work.

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